BarCamp Miami Presentation: Scaling Customer Expectations

Below is my chat from BarCamp Miami 2009. I wanted to talk about a topic I brought up a few weeks ago here on Customer Service. I think the chat went well and we got some people talking about internal customer service, learning and experimentation. One thing that did keep appearing was internal use of Yammer. That is a great tool for internal communications across departments that can increase instant customer satisfaction.

Anyway here are the slides. If you had any questions from BarCamp Miami or wanted to talk about Customer Service 2.0, feel free to start the chatting in the comments or shoot me an email at greg.rollett@endagon.com.

Scaling Customer Expectations | BarCamp Miami

View more presentations from gregrollett. (tags: service customer)

More on the BarCamp/FOWA weekend coming soon.

-Greg Rollett

Gen-Y Rock Stars Tool Kit

We have just released another cool resource from Gen-Y Rock Stars for musicians looking to maximize their online efforts. The Gen-Y Rock Stars Tool Kit is a fresh check list of services, tools and topics that should be utilized by the modern musician.

Our last release, the 100 Social Media Resources for Musicians has been downloaded over 1,000 times and one of the biggest responses that we got was

"Greg, this list is huge. Where do I start?"

That's where the idea for this came from. We launched it last week to our subscribers and blog readers and it has been great so far.

You can download it for free by inserting your name and e-mail address in the box below (or by clicking here to read more bad sales copy from me). The secure download is hosted by Box.net.



Any musicians out there, I would love your feed back on both the 100 Resources and the Tool Kit so that we can improve our free tools for musicians. We are going to be increasing these tools and guides ten fold over the next few weeks and they will be exclusive for subscribers only.

Now that I got my sales rant done for the day, I will see you all next week as I travel over to Miami for BarCamp Miami and FOWA. Looking forward to reconnecting with a bunch of people and meeting some great new ones.

-Greg Rollett

Create Chaos + BarCamp + doterati + Magical Insanity

photo by: Not Quite a Photographr

This is going to be one hellacious week here in Orlando. But a fun one. Let's run it down.

The Minute Muse, aka the Storm Brewer, aka my good friend Katrina Priore has been working all year on the Creative Conference to end Creative Conferences, Create Chaos. It goes down this week, well its going down right now and runs till Friday at the Orlando World Center Marriott, out by Disney.

Some highlights include:
Lee Cockerell keynoting on Tuesday @ 9am
My presentation on Recruiting 2.0 on Tuesday @ 2:30
Anthony Richardson on "Have a Say in What's Being Said"
Blake Discher on "Is Your Website Making You Money?"

BarCamp Chaos Tonight (Monday!)
BarCamp is coming to Create Chaos 2008, a five-day creative industry destination event produced to inform, inspire, educate, and connect creative professionals across industries through an all-inclusive event. This ad-hoc session invites participants to control the programming by preparing a 20 minute talk on any creative topic and presenting it to other conference attendees. (from BarCamp Chaos Eventbrite site)

doterati
Behind the scenes at doterati has been crazy lately, getting the site ready, planning a few parties and ironing out leadership and site structure. When the dust settles, I think the Orlando community will be happy with what we have come up with. Not just online but in some kick ass presentations as well. On Wednesday night the doterati camp presents: "Juggling Creativity and Business," with a panel that features Ted Murphy, Sterling Raphael, Scott Allen and Chuck Southworth. It's free and well worth the cover charge!

Rock For Hunger
Last night I was a guest judge and makeshift host of the 1st iRock For Hunger Battle of the Bands. It was a great experience with the bands bringing in over 500 cans of food and helping to raise a very cool chunk of money! The winner of the battle was Black Ship Sky and they will get a chance to rock on the main stage November 15th with Kardinal Official, Kap Kallous and other greats. In a twist of fate, Chris hooked Johnny Plastic and the Rubberband up with a slot at the festival as well. I have a really cool video that I should be able to get up tonight or tomorrow so be on the lookout, it features everything from a crowd surfing blow up doll to outrageous interviews to kick ass generosity!

Creating Magic
Oh yea, Lee's book, Creating Magic drops tomorrow. It rose to the top of the Amazon charts and now we'll see if our hard work paid off! Go get a copy now, like right now and start learning what leadership skills from a life at Disney can teach you!

Whew! Its going to be a huge week and it already started with a bang!

-Greg
(p.s. if you are going to be at any of this madness and want to link up, feel free to give me a call or a text 321.438.4442 or find me on the Twitter)

BarCampOrlando - One Week Away

So stoked for BarCamp Orlando! After partaking at BarCamp Miami during the FOWA weekend I can say that I am now BarCamp ready. I plan on presenting something to do with the stte of the music business and how we (bloggers/social media kids) can make an impact on the future of music discovery, distribution and sales.

Just got word that Orlando's own IZEA is hosting an afterparty. Here is the flyer. Oh, and in case you are having trouble reading, it does say Open Bar!

For those looking to help promote the event, here is the official BarCampOrlando flyer.



Oh and if IZEA gets a hold of this post, I would love to chat with you guys (possibly at the party) to learn about how you guys got in the door with Inflexion. They look like a great group and we would love to keep our business Florida based and funded!

Here's to BarCamp Orlando!